Current Opportunities


On-Site Systems Support Analyst

Wilson Elser's Los Angeles office currently seeks an On-Site Systems Support Analyst.

This position provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser’s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

The Firm

Wilson Elser is a full-service and leading defense litigation law firm who faithfully serves our clients with more than 900 attorneys, across 42 offices in the United States and one in London. Founded in 1978, we rank among the top 200 law firms identified by The American Lawyer and 53rd in The National Law Journal's survey of the nation's largest law firms.

The Position

  • Bachelor’s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
  • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
  • Thorough understanding of PC hardware and software
  • oWindows 10
  • oMicrosoft Office 2013 – O365
  • oDesktop client and web-based applications
  • oCloud services (Azure)
  • oActive Directory
  • oAudio/Video hardware
  • oDocking Stations
  • oMonitors
  • oWireless peripherals
  • oRemote access
  • oVirtual Private Networks
  • oCitrix environments
  • oTelecommunications
  • oLaptop and desktop PCs
  • oLAN/WAN
  • Prior law firm experience a big plus
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Self-starter with the ability to manage own time effectively and work autonomously
  • Ability to lift and move items up to 50 lbs
  • Ability to travel, if needed
  • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
  • Collect and track equipment from departed end users following standardized asset tracking procedures.
  • Provide support for video conferencing and related A/V on-site systems.
  • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
  • Coordinate user requirements with regional supervisors, management, and other IT teams.
  • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
  • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
  • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
  • Adhere to organizational change management processes.
  • Perform special duties, tasks, or projects, as required.
Why Should You Apply?
  • Excellent Benefits including a 401k match
  • Generous PTO plan
  • Excellent growth and advancement opportunities
  • Corporate Discount Plans

The annualized salary range for this position is $85,000 to $95,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

Wilson Elser is a firm who focuses their commitment to both their clients and you! Please consider joining our team by applying online or sending your credentials to and putting "Los Angeles On Site System Support Analyst" in the subject line.

We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation or any other characteristic protected by the law.


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