News Brief

Wilson Elser Among Top 70 Most Improved Law Firms in Client Service

March 18, 2021

The BTI Consulting Group’s The Mad Clientist blog lists Wilson Elser among the “The 70 Law Firms Improving Client Service Performance More Than All Others” over the past 12 months. The pandemic created many insecurities and changes in services throughout a number of industries; Wilson Elser did not lose sight of this and instead doubled-down on its overall mission of being a client-focused firm.

The BTI’s list is drawn from top legal decision makers who redefined client service based on creating new rules:

  • Stepping in and knowing how to help
  • Acting expediently ‒ but making the right moves
  • Mobilizing quickly ‒ clients need answers and resources
  • Offering specific recommendations and action steps
  • Sharing news about where things were (and are) headed as it relates to their business — generic info is not enough
According to The Mad Clientist: “One trick the rainmakers learned quickly is to focus on a smaller group of your top and high-potential clients. It makes the challenge less daunting and increases the likelihood of success. No one has time to call all their clients — but everyone has time to call one.”

Read the list

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