News Brief

Diversity and Cross-Cultural Claims Handling

April 9, 2021

Michelle Bedoya (Associate-Orlando, FL) hosted a webinar titled “Diversity and Cross-Cultural Claims Handling” on March 25, 2021. Michelle discussed the impact of cultural and linguistic differences on case management and claims handling, and aimed to provide attendees with the knowledge and skills to improve their practices. Michelle connected with attendees by sharing how her mother’s family fled Cuba to escape the political turmoil in the 1960s, highlighting her themes of cross-cultural competence and increased diversity in this globalized world. The presentation included lessons on openness, understanding and more to fast track claims management processes and allow claim management professionals to avoid undesirable occurrences such as litigation and fraud. Participants reinforced their understanding with a self-assessment of their own cultures.

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