Program Management



For those who compete in the complex professional liability marketplace, having the right program management partner can be a key advantage. Yet many potential partners fall short of providing comprehensive services.

Wilson Elser offers one of the industry’s most comprehensive program management services, with combined experience, depth and resources that cannot easily be matched.

Wilson Elser offers one of the industry’s most comprehensive program management services, with combined experience, depth and resources that cannot easily be matched. Program Management is a dedicated practice area within the firm comprising licensed attorneys who evaluate and investigate claims, offer opinions on coverage, issue coverage positions, retain and manage counsel for insureds, budget and manage litigation expenses, and make reserve recommendations. Our accomplished negotiating skills as attorneys provide leverage and enhance cost-effective resolution of claims.

Our Program Management team has handled tens of thousands of professional liability claims and has well over 100 years of combined experience in handling professional liability insurance programs, including errors and omissions, employment practices liability, directors and officers, allied health and a wide range of other specialty insurance programs. We have been the appointed national claims counsel with respect to various professional liability insurance programs, including association-based programs.

With the support of dedicated partners, of counsel, associates, program administrators, former claim professionals, registered nurses and paralegals, our team manages programs nationwide. We also draw on the legal support, personnel and resources of all of Wilson Elser’s attorneys and regional offices for specific practice area experience.

Wilson Elser can provide such value-added services as risk management and educational seminars and webinars, a free risk management hotline and immediate response to insureds’ requests for claim status updates. All of our attorneys are experienced in working with insureds to resolve potential issues before they escalate and are trained to respond to insureds’ needs in a personal, professional manner.

In addition to risk management advice and guidance, our professional services include comprehensive litigation and claim management from the claim intake stage to resolution. This process encompasses claim and fact investigation and development, coverage investigation and recommendations, reserve evaluation and recommendations, analysis of settlement opportunities and recommended resolution strategies.

Our claim management system generates a fully customizable bordereau that is tailored to our clients’ specific needs, as well as the triangulation of losses. We store and track claim data and undertake an analysis and breakdown of the information in a format that is easy to review and digest. We also can tailor claim data and metrics to our clients’ needs as necessary.

As experienced attorneys, we use our expert negotiating skills to promote early resolution and mitigation of exposure for insurers and their insureds. We attend and actively participate in mediations, settlement conferences and arbitrations. In the rare instances in which it is in the best mutual interests of the insured and the insurer to strategically litigate a claim to conclusion, we have the skills and experience to fight aggressively for a favorable outcome.

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